Terms & Conditions & Service Level Agreement

These Terms & Conditions (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and Online GMB Reputation (“Company,” “we,” “our,” or “us”), governing your access to and use of our website (onlinegmbreputation.com) and our professional Google Business Profile optimization, Local 3-Pack ranking, review management, and Online Reputation Management (ORM) services.

By engaging our services, signing a service contract, or utilizing our free audit tools, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

Online GMB Reputation delivers specialized local search optimization and reputation defense services including, but not limited to:

• Google 3-Pack Ranking: Hyper-local 13x13 geo-grid targeting, localized citation building, Google Map pin optimization, and schema graph markup.
• Review Dispute & Policy Takedowns: Legally challenging fake, defamatory, or policy-violating reviews strictly under Google's Prohibited and Restricted Content policies.
• Suspension Reinstatement: Gathering official documentation dossiers and filing formal appeals for suspended, disabled, or unverified Google Business Profiles.
• Multi-Location Enterprise Cloud: Centralized NAP synchronization, bulk review response management, and franchise multi-listing optimization.

Clients agree not to request or engage in any deceptive review practices, artificial engagement schemes, or unauthorized identity spoofing through our platform.

To enable effective delivery of services, the Client agrees to:

• Grant necessary Google Business Profile “Manager” or “Owner” access permissions to our verified agency management accounts.
• Provide accurate, verifiable business information including valid government registrations, utility bills, and storefront photos when required for suspension appeals.
• Maintain accurate business hours, operational contact details, and authentic customer interaction policies.

We hold our engineering team contractually accountable to clear, measurable performance milestones:

*Ranking timelines may vary based on market competition, historical profile penalties, and Google core algorithm volatility.

• Service Fees: Retainer fees, setup charges, or dispute fees are payable in advance on a monthly or milestone basis as specified in the service invoice.
• Payment Terms: Invoices are due upon receipt. Late payments beyond 10 days may result in temporary suspension of active optimization schedules.
• Cancellation: Monthly retainer plans operate on a flexible 30-day notice period. No long-term lock-in contracts are imposed.
• Refunds: Diagnostic audits and completed labor hours are non-refundable. Milestone-based review removal fees are refundable strictly as defined in individual service contracts.

All proprietary business information, client identity, review dispute dossiers, and competitive strategies shared with Online GMB Reputation are deemed strictly confidential:

While we utilize industry-leading algorithmic frameworks and policy dispute methodologies:

• Google LLC operates as an independent third party with sole discretionary authority over search indexation, map display algorithms, and user account actions.
• Online GMB Reputation shall not be liable for unannounced global Google core algorithm rollouts, temporary Google platform outages, or changes to third-party terms.
• To the maximum extent permitted by law, our cumulative liability shall not exceed the total fees paid by the client in the three (3) months preceding any claim.

These Terms shall be governed by and construed in accordance with the laws of India. Any legal disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India.

For questions regarding these Terms & Conditions, please reach our legal and customer relations team: