Privacy Policy & Data Protection Standards
Effective Date: September 16, 2026 • Compliant with Google API Services User Data Policy, ISO 27001, and Indian DPDP Regulations.
We sign strict bilateral NDAs with our clients before handling high-profile review disputes or enterprise multi-location accounts.
1. Introduction & Overview
Welcome to Online GMB Reputation (“we,” “our,” or “us”). We are committed to protecting the privacy, confidentiality, and security of our clients, website visitors, and business partners. This Privacy Policy details how we collect, store, utilize, and protect your information when you access our website (onlinegmbreputation.com) or engage our Google My Business (GMB) optimization, Local 3-Pack ranking, and Online Reputation Management (ORM) services.
By accessing our services or submitting inquiry forms, you agree to the collection and handling of your data in accordance with this policy, the Digital Personal Data Protection Act (DPDP), and international data protection standards.
2. Information We Collect
We collect only the minimum necessary information required to diagnose local search visibility, execute 3-Pack ranking strategies, and dispute policy-violating reviews:
- Direct Personal Identifiers: Name, professional email address, WhatsApp/phone number, and company name provided through audit forms or direct consultations.
- Business Profile Data: Google Business Profile URLs, physical business address, category listings, service areas, NAP (Name, Address, Phone) consistency data, and review URLs.
- Authorized Google API Credentials: When granted Manager or Owner access to a Google Business Profile, we access listing metrics, customer reviews, and insights strictly for optimization tasks under authorized OAuth tokens.
- Technical Telemetry: IP address, device type, browser information, and referral sources collected anonymously for security (e.g., Cloudflare Turnstile anti-bot verification).
3. How We Use Your Information
We use your data strictly for legitimate business objectives and service fulfillment:
Conducting 13x13 Geo-Grid radar scans, optimizing GMB metadata, and filing legal policy dispute dossiers with Google Trust & Safety.
Providing weekly rank-lock progress reports, SLA milestone deliverables, and urgent suspension reinstatement updates.
4. Google API Services & User Data Policy Compliance
Online GMB Reputation's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
- We never sell, lease, or distribute client Google Business Profile data or customer review logs to third-party data brokers.
- We do not use Google API user data to train generalized AI/ML models.
- Access to your GMB profile can be revoked by you at any time directly through your Google Account permissions.
5. Data Security & NDA Confidentiality
We implement enterprise-grade technical and organizational safeguards to protect your business data against unauthorized access, alteration, or disclosure:
- 256-Bit SSL/TLS Encryption: All data transmissions between your browser and our servers are encrypted with modern cipher suites.
- Legally Binding NDAs: All custom review dispute cases, competitor attack dossiers, and executive reputation cleanups are protected under enforceable non-disclosure agreements.
- Access Control: Only certified lead engineers and dispute counsels assigned to your specific account have access to your deliverables.
7. Your Data Protection Rights
Under applicable data protection laws, you retain the following rights:
8. Data Protection & Contact Inquiries
If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact our Data Protection Office: